Cotton On

Salman Maruf 3 months ago

provide training on how to remove hangers before hiring your employees. why would I buy damaged clothes?. she ruined the collar of the shirt I bought, by pulling it off the hanger. I bought the clothes without rushing, why are they acting so hasty? are they impatient to go home? even closing time is still a long way off.

Keith Snider 4 months ago

Clothes are comfy and good service (my kids say)

Tracy Pang 2 years ago

I was astounded by how bad the attitude your staff had in Cotton On Mongkok Branch. I was holding a lot of stuff, so I tried to put them on the counter. Instantly, one of the male staff warned me not to do that, saying that it wasn’t my turn yet. When l was leaving, I noticed that your male staff told me the wrong price and I purchased the product at a price double what he told me. I don’t mind donating money for a good cause so I made a donation to Cotton On Foundation and even purchased your $29 tote bag , but I don’t think I should be scammed. So I went back to the counter for an explanation, another female staff asked me not to put the stuff on her counter impolitely, as if your Cotton On tote bag might contaminate her document. Your staff looks SUPERIOR to the customers, not knowing that they are just young and immature. I don’t know what their SUPERIORITY comes from. Please give more training to your staff so that they have BASIC RESPECT for human beings. Thank you.

Lexy 3 years ago

Love this brand! Nice stylish pieces if you're looking for a bit of an edge amongst the Hong Kong style own brands. However this store's service from the staff are appalling. Two girls near the fitting room, one restocking panties and the other minding the fitting room - seems to be hired to just look pretty but bit of air heads. Asked the one restocking about sizing and she didn't have a clue - instead of trying to find out, she just gave up after trying to think what size I needed. "I don't know".... ok, so what am I suppose to do if I wanted to make a purchase? The girl at the fitting room, followed store policies on how many items I can take in, she 'held' two extra items for me and said I can change them when I am done with the others. When I came out to exchange the items, I could see she forgot about them and already organised her rail (for items to go back to the shop floor) - I asked her where my items were and she said "Sorry, I forgot which items are yours - do you mind looking for yourself", She also couldn't leave the fitting rooms to help me with sizing - but I understand as I worked in retail before so know that is a rule. Staff weren't rude but need more training on

Brenda Fok 7 years ago

Be wary if you are buying children's clothes online as they only take refunds in store in 2 shops in Hong Kong DESPITE their refund policy on their website stating you can return online purchases in any shop. A very bad online shopping experience for this company. I travelled all the way here to refund the products and was told to go elsewhere. I doubt I'd buy from this shop again.