蘋果 國際金融中心店

Linda Chen a month ago

I really wanted to thank the guy at the Genius Bar who assisted me today with an issue with my camera/photo gallery. I don't know your name, but you looked Filipino(?) Thank you again for your kindness and courtesy, which is certainly not something to take for granted these days and for resolving my issue so quickly and efficiently!

Victor Humper 4 months ago

Had I not experienced the exceptional customer service at the Apple Genius Bar in Shinsaibashi, I would never have fully appreciated how far the service standards of Apple Hong Kong have declined in comparison. After making an online appointment to replace my screen protector, I visited the Genius Bar in Shinsaibashi. Upon arrival, Kay greeted us warmly and professionally. She promptly checked us in, ensured that we were comfortably seated, and quickly arranged for a Genius Bar specialist to assist us. The entire process was efficient, courteous, and customer-focused. All of our issues were resolved within approximately thirty minutes, leaving us with a very positive impression of Apple’s commitment to customer care. Unfortunately, my experiences with Apple Hong Kong have been markedly different. Customers are often required to queue simply to speak with a staff member, followed by what can feel like unnecessarily long waiting times before assistance is provided. More recently, when I experienced a hearing-related issue, I contacted Apple Support. While the hotline staff were polite and helpful, I was advised that the relevant department would contact me. Despite this assurance,

Raihah Roslan 7 months ago

On 25 February 2026, I walked into the Apple Store at IFC feeling excited and hopeful. I was looking for a specific Apple Watch model and decided to check if they had stock available. I approached one of the staff members and asked about the availability. He told me to go online, place the order and then choose the in-store collection option. I was a bit curious and asked, “What if the collection date is tomorrow? I’m checking out tomorrow.” He replied that once I place the order, I would know the pickup date. After that short conversation, I left the store feeling slightly unsure. A while later, I came back again because I wanted to take some photos inside the store. That’s when Ryan approached me and politely asked if he could assist me. I decided to clarify a few questions, including the one about ordering online and picking up in store. When I told him what the previous staff had mentioned, he looked surprised and asked, “Who said that?” He then explained that if the item is in stock, I can actually purchase it directly in-store without having to order online. Ryan patiently explained everything about the Apple Watch I wanted. He was calm, professional and very clear in his

Pradumna Saraf 10 months ago

For sure, it is one of the most beautiful and Iconic Apple Stores in the world. It is suspended across the road with vehicles passing underneath it, and it’s right near the Hong Kong Metro station. As Apple does, it’s fully made of glass and looks crazy. It’s really good at night, and you can get a really nice view from the front walkway to the ferry.

Jessica Wong 10 months ago

I would love to give a big thank-you to Ryan! I had been struggling for a while with making my choice, but when I visited the store, Ryan took the time to understand my needs and help me find the perfect item. His patience and knowledge made the entire process so much easier, and I left feeling confident about my purchase. It has now been two weeks, and I couldn’t be happier with my decision! Thank you, Ryan, for your amazing service!