Samsung Service Center
Electronics, Phones & Appliances in Causeway Bay, Wan Chai
3.4 (871)
| Category | Electronics, Phones & Appliances |
|---|---|
| Address | Room 1501, 15/F Causeway Bay Plaza 1 Office Tower, 489 Hennessy Rd, Causeway Bay, Hong Kong Island |
| Area | Causeway Bay, Wan Chai |
| Phone | 2521 4888 |
| Google rating | 3.4 (871) |
Opening hours
| Monday | 11:00–20:00 |
|---|---|
| Tuesday | 11:00–20:00 |
| Wednesday | 11:00–20:00 |
| Thursday | 11:00–20:00 |
| Friday | 11:00–20:00 |
| Saturday | 11:00–20:00 |
| Sunday | 11:00–20:00 |
About Samsung Service Center
Samsung Service Center is listed under electronics, phones & appliances in Causeway Bay, Wan Chai. The address is Room 1501, 15/F Causeway Bay Plaza 1 Office Tower, 489 Hennessy Rd, Causeway Bay, Hong Kong Island. Below you will find what people usually look up before a visit: the exact location, contact details, opening hours and the Google rating. The address puts it on an upper floor of a building (an "upstairs shop", very common in Hong Kong), so note the floor and unit number; lifts can be slow at busy times, and some older buildings only have stairs.
It pays to compare prices before you buy and to check that the price shown includes everything. Octopus, credit cards, FPS and e-wallets work in most shops, though small ones may be cash only or set a minimum for cards; weekend and public-holiday afternoons are busiest, so weekday daytime is better for a relaxed browse. When buying phones or appliances, check whether they are local-warranty models, who handles the warranty, and that plugs and voltage suit Hong Kong.
Opening hours: daily, 11:00–20:00. It opens every day of the week. Many small businesses close for a few days around Lunar New Year and may shut early or not open during typhoons and black rainstorms, so check the latest news before you set off. You can call 2521 4888; a phone call is the quickest way to ask about availability, prices or how to get there. Its website is samsung.com, which may show prices, details of what it offers or online booking.
It has a Google rating of 3.4 out of 5 from 871 reviews, which is on the low side, so read the most recent reviews before you go.
Causeway Bay is part of the Wan Chai District on Hong Kong Island. The north shore of Hong Kong Island is one of the densest business areas in the city: the MTR Island Line runs from Kennedy Town to Chai Wan, the trams ("ding dings") between Kennedy Town and Shau Kei Wan, and many businesses trade from upper floors of office blocks and older tenement buildings. The south side is known for beaches, trails and fishing harbours such as Repulse Bay, Stanley and the Aberdeen typhoon shelter, which get busy at weekends and on public holidays.
See the other electronics, phones & appliances in Causeway Bay listed below to compare ratings, hours and locations before you decide. If you own or manage Samsung Service Center, you can claim this listing to correct details, add photos and a description, and receive a verified badge; everyone else can help with an honest Google review.
Latest Google reviews
The most recent reviews shown on Google Maps (5). Reviews belong to their authors; read all of them on Google.
SRIKANTH S 2 months ago
Smooth assistants hassle free at hongkong Causeway plaza 1 tower. But warranty replacement takes time because samsung has to evaluate the issue and revert.
Margaret Lee 9 months ago
The female staff sitting at the booth number 4 was quite apathetic with no motivation to help that truly a disgrace to Samsung. The center was not busy at all but the staff can be that rude and unpleasant, I was so disappointed by her performance. I don't think I will go back there again but I hope the management has to do something about this kind of staff who might need more training with regards to appropriate behaviour and approach towards customers. I visited this center on Jan 4 at around 1pm.
Jim Kushner 10 months ago
Because my Samsung phone is apparently a lemon, I have been to this service center several times. Like the nursery rhyme, when they are good, they are very good, but when they're not ... ugh. My three star rating is therefore an average of the good and the bad, but the most recent rating would be one star only. Dismissive and almost insulting, the rep couldn't wait to get rid of me by telling me I had to phone the service hotline. Hotline Guy was polite and I know he wanted to help, but in the end nothing worked. Next time ... Huawei or anything else.
William Lee 3 years ago
This "service center" is designed to ensure you wouldn't get any service. Our vacumm has broken down 3 times within 1 year of purchase. The 2 previous maintenance took 1 week and 1 month. This time, we stood for 1 hour and saw only ONE number being called. Decided to give up and never purachse anything Samsung in the future.
Momo Yung 4 years ago
Too little staff, no receptionist and so it is quite lost and confusing for people go up there 1st time. Waiting area are very messy arranged... I think this service center need bug improvement in order to prove they are same level competitor to Apple! Quality services do matter for branding.
Frequently asked questions
Where is Samsung Service Center?
Samsung Service Center is at Room 1501, 15/F Causeway Bay Plaza 1 Office Tower, 489 Hennessy Rd, Causeway Bay, Hong Kong Island, in Causeway Bay, Wan Chai. Use the “Open in Google Maps” button on this page for directions. It is on an upper floor, so look for the building name and floor number.
What kind of business is Samsung Service Center?
Samsung Service Center is listed as an electronics and phone shop.
What are the opening hours of Samsung Service Center?
Published hours: daily, 11:00–20:00. Hours can change over Lunar New Year and other public holidays, and many businesses close while Typhoon Signal No. 8 or above or a Black Rainstorm Warning is in force, so call before a special trip.
Is Samsung Service Center open on Sunday?
Yes, on Sunday the hours are 11:00–20:00. Check again around public holidays.
Can I return or exchange an item?
Hong Kong law does not require shops to accept returns, so each shop sets its own policy; ask before buying and keep the receipt. Unfair trade practices can be reported to the Consumer Council or the Customs and Excise Department.
What is the phone number of Samsung Service Center?
You can call Samsung Service Center on 2521 4888; from outside Hong Kong dial +852 first.
How is Samsung Service Center rated on Google?
Samsung Service Center has a Google rating of 3.4 out of 5 from 871 reviews.
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