W.W.Chan & Sons Tailor Ltd.

Dee L 5 months ago

WW Chan has some of the best craftsmanship in Hong Kong, but their terrible customer service completely ruined the bespoke experience. The consultation was frustrating because the cutter was passive. There is zero price transparency. Nothing is marked, so you are forced to ask for the price of every single fabric bunch you touch, which gets old fast. The cutter offered almost no actual fitting advice. When I specifically asked what he recommended, he just brushed me off with "it's your choice". In contrast, Gieves and Hawkes on Savile Row gave me professional, well informed fitting advice based on my build. The front desk was worse. She was cold, dismissive, and unknowledgeable about the cutter's work and client's requirement. There were no hospitality and no basic client engagement. On Savile Row, tailors treat you like a friend and an equal. In WW Chan, they make you feel like a nuisance. Honestly, half the point of bespoke is building a relationship so your future commissions get even better. They don't care about doing that. No matter how good the craft is, I don't want to wear a suit that just reminds me of how unpleasant the staff was.

J. Manuel Gonzalez a year ago

I have been a customer of WW Chan for about 45 years. When my previous Hong Kong tailor on Mody Road closed down due to retirement of its proprietors, I did some research and chose WW Chan, and have been congratulating myself ever since on a fortuitous choice. Unlike other tailors who tell you what to do, their fitters listen to what you want and if it makes sense try to achieve it for you. Their ability to judge physical irregularities is very good. My suits and shirts are comfortable in practical movement, not just when your arms are hanging limp. Fabric selection is vast. This is not an “overnight” tailor. You will need several fittings and the whole process will take a month or more, even for shirts. It’s worth the wait.

Jennifer Fortuny a year ago

No women’s tailoring available though mentioned on website. Somewhat passive attitude and could not offer recommendations. Found a more helpful and reputable place soon after.

Ellen 4 years ago

Great service and overall excellent experience. The staff were very knowledgeable and helpful. The turnaround time is also extremely reasonable. Lastly, I love that they make everything in store unlike some other high-end tailors that ship their stuff off to other countries.

Chester Lau 5 years ago

Loving my MTO Teba Jacket! Very professional and helpful staff. Pleasure to be able to acquire a piece from one of the best tailors in HK.