博思醫學診斷中心HKAI (銅鑼灣)

Alexis 4 天前

職員與護士的服務及態度極為惡劣。 檢查前一天，職員曾嘗試致電聯絡我，當時我因正在看醫生而將手機轉為靜音，未能接聽。其後職員透過 WhatsApp 發送訊息，我已即時於15分鐘內回覆。同日，我更親身前往診斷中心遞交轉介信及相關文件。豈料職員一見面，便不斷強調我沒有接聽電話。雖然我已向其解釋當時正身處診所看醫生，並已隨即以 WhatsApp 回覆，但職員依然不斷責問我為何不接聽電話。 其後由護士講解檢查當日所需遞交的文件，我詢問能否即時提交，護士卻立刻打斷我的發言，語氣冷淡地要求我先聽完說明。結果護士詳細講解完一大堆文件要求後，發現其實全部都是我當時已準備好、正打算遞交的文件（該批文件是我剛從醫生處取得的），過程完全是浪費時間。 至檢查當日，護士的溝通態度依然欠佳，對於查詢多為避而不答。例如詢問何時能取得檢查報告，護士並無正面回應，僅敷衍表示「有報告就會寄給醫生」。

Stephen Chung 1 年前

在這做了MRI, 這店地方舒適，職員也講解清適，流程也非常順利。感覺良好。

Raymond Chan 1 年前

Thanks for saving my father's life!! He had CT Scan and report should be ready in next week, while HKAI called us on the next day and told that my father needs to take immediate action ....thanks for the prompt and professional service, especially thanks for the reception ladies for the kindness help and reminder!!

chi fung lee 3 年前

環境幾好，地方大，人流唔算太多，舒服，過程都好順暢

Kiros Choi 3 年前

I recently accompanied my mother to HKAI medical diagnostic imaging center for a PET CT scan, and unfortunately, our experience was not entirely positive. While the facilities were clean and well-maintained, we were disappointed with the level of care and compassion shown by the nurse who attended to my mother. As someone who has accompanying my mother to numerous medical appointments, I understand that people who go for medical diagnostic imaging are likely to be anxious and worried, and my mother was no exception. Therefore, we would have appreciated a more empathetic and reassuring approach from the nurse. Additionally, I had some concerns about the symptom my mother had after the scan and reached out to the center's customer service via WhatsApp. However, we were frustrated by the slow response time and poor communication. We had to chase them after a few days before receiving a reply, which was not satisfactory. Overall, while the facilities at HKAI are of a high standard, my mother and I would have appreciated better customer service and a more compassionate approach from the staff.